In today’s self-absorbed society, someone who practices good manners really stands out. Basic good manners have declined so much in recent years that those who are courteous and respectful are memorable for all the right reasons. Good manners are no longer just a reflection of your good character – they are also a unique advantage that can help set you apart in a crowded marketplace!
Here are some small steps you can take to improve your manners and win big in life, relationships and business:
Say please and thank you
Please and thank you really are the magic words! They are so simple and yet so powerful too. If you’ve ever had an exchange with someone who doesn’t say please or thank you, you’ll know how dehumanizing and disrespectful it feels. Meanwhile, being careful of your manners and using please and thank you often and with sincerity leaves a lasting, positive impression.
Make eye contact
Making eye contact with someone is vital to making a true connection. If someone doesn’t meet your eye when you talk to them, you presume they are untrustworthy or disinterested in what you have to say. Train yourself to look people in the eye and smile. It conveys trust and sincerity and says ‘I value you, you’re a priority and you have my full attention.’ The eyes are the window to the soul – make eye contact and you’ll make a true connection.
In this hectic world, we can take each other for granted or quickly jump to criticism. Instead of reprimanding someone for doing something wrong, try catching someone doing something right! Create strong connections with others by consistently and positively acknowledging them. This is a powerful way to create a great culture in your workplace and your home.
Be a good host
Being hospitable is the ultimate form of customer service, sales and presentation. When customers walk into your place of business, for example, always greet and treat them as you would if they were visiting your own home. There is real power in hospitality, so make sure to harness it.
Have a pleasing personality
75 percent of all communication is nonverbal. Sometimes, flashing a great smile and exuding positive energy is all it takes to infuse a meeting with goodwill. Positive energy is contagious, creates good feeling wherever you go and guarantees phenomenal results for your business.
As Maya Angelou said, “People will forget what you said, they will forget what you did, but they will never forget how you made them feel.” Ask yourself, how do you make people feel? Have respect, good manners and courtesy for all. Be relentless about making others feel good. If you do, you will stand out and reap the rewards in your life, your relationships and your business.
Listen to the latest episode of The Brian Buffini Show to hear Brian offer tips and advice on practicing good manners. Click here to listen.